FREQUENTLY ASKED QUESTIONS

Shipping

When will I receive my order?

After your order has been placed successfully, it will be shipped within 1-2 business day. You will receive an confirmation email with the tracking number.

Express Shipping:

·       Zone 0 Countries (United States): your order will be delivered in * 2 Business Days* on average

 

·       Zone 1 Countries (please refer to the chart below): your order will be delivered in * 3-5 Business Days* on average 


·       Zone 2 Countries (please refer to the chart below): your order will be delivered in * 3-5 Business Days* on average 


Standard Shipping:

·       Zone 0 Countries (United States): on average* 3-5 Business Days*


·       Zone 1 Countries: on average* 7-10 Business Days* after shipment


·       Zone 2 Countries: on average* 7-15 Business Days* after shipment


On Average* most of the orders will be delivered within the time frame, sometimes on rare cases there maybe delay


Business Days* exclude weekends and holidays as announced on our homepage.


We guarantee delivery, if for some reason your package wasn't delivered after the time estimates (with delay) stated above, we will reship or refund you for free.


Please refer to the below chart for countries.


ZONE 0: United States


ZONE 1

ZONE 2

Australia

Argentina

Austria

Belarus (CIS)

Belgium

Brazil

Canada

Brunei

China

Bulgaria

Denmark

Cambodia

Finland

Central America

France

Chile

Germany

Croatia

Greece

Cyprus

Hong Kong

Czech Republic

Hungary

Estonia

Ireland

Faroe Islands

Israel

Greenland

Italy

Iceland

Japan

India

Kazakhstan

Indonesia

Korea

Latvia

Luxembourg

Lithuania

Malaysia

Maltese

Mexico

Pakistan

Netherlands

Philippines

new Zealand

Romania

Norway

Slovak Republic

Poland

Slovenia

Portugal

South Africa

Russia

Sri Lanka

Saudi Arabia

United Arab Emirates

Singapore

Other countries in the world

Spain

Other parts of Africa

Sweden

Other parts of Australia

Switzerland

Other parts of Europe And other parts of the Middle East 

Thailand

Other parts of the Americas

Turkey

Other parts of the Far East

Ukraine

Other countries in the world

United Kingdom

Other parts of Africa

United States

Other parts of Australia

Vietnam

Other parts of Europe And other parts of the Middle East  

How much is shipping?

For United States:
Standard shipping ($6.49/order, Free over 45USD, delivers in 3-5 business days)
Expedited shipping ($9.49/order, delivers in 2 business days)

For other countries:
Standard shipping ($6.49/order, Free over 45USD, delivers in 7-15 business days)
Expedited shipping ($19.99/order, Free over 99USD, delivers in 3-5 business days)

Where does Alien Pros ship from?

We ship from USA, Canada and China. Depends on where your location is, we will ship from the nearest or the warehouse that will delivered fastest.

Where does Alien Pros ship to?

We ship worldwide. 

Order

How to track my order?

You can track your order here by inputing the tracking number you received in your shipment confimration email.

What should I do if I didn't receive the package?

We guarantee delivery, if for some reason your package wasn't delivered after the time estimates (with delay) stated above, we will reship or refund you for free.

Can I edit or cancel my order?

If you haven't received a shipment confirmation email yet it's possible to cancel or edit your order. Please contact us through the chat box at the bottom right corner on our website (when available) or send us an email to admin@alien-pros.com we will help you within 24 hours, Monday to Satruday.

We will check immediately when we are notified by you. If the order was not processed yet we will modify it and confirm with you. However, if the order was already processed then we can't modify it anymore unfortunately. Thank you for your support and understanding.


Payment

What payment methods do Alien Pros accept?

We accept all major credit cards (Visa, Master Card, American Express, Discovery), Apple Pay, Union Pay, Google Pay and Shop Pay.

Return/Refund

What is Alien Pros return/refund policy?

We currently do not accept returns but we do have 30 days money back policy. If you are not happy with the product, please let us know within 30 days and we will refund you. If there is a problem with the shipment or product, we will send a free replacement in 30 days as well.

We are very confident in our product and service. We trust our customers just as they trust us by making a purchase with Alien Pros. We do all we can to make sure your purchase is risk-free and 100% satisfying.

How to contact Alien Pros?

Please contact us through the chat box at the bottom right corner on our website (when available) or send us an email to admin@alien-pros.com we will help you within 24 hours, Monday to Saturday.